Shipping & Returns

Shipping Policy

At Bonrun Trading, we understand that timely delivery is essential for your business. We are committed to processing and shipping your wholesale orders as quickly and reliably as possible.

Processing Time: Orders are typically processed within 1-2 business days after order confirmation and payment clearance. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Costs: We offer a variety of shipping options to suit your needs, from standard ground to expedited delivery. Shipping costs are calculated at checkout based on order weight, destination, and selected method. For bulk or custom orders, we can provide a tailored shipping quote—please contact us for details.

International Shipping: We are proud to serve retailers worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Order Tracking: All shipments include tracking, so you can monitor your order's progress every step of the way. If you have any concerns about your delivery, our team is here to help

Return & Exchange Policy

Your satisfaction is our top priority. We stand behind the quality of every item we offer. If you are not completely satisfied with your wholesale purchase, we are here to make it right.

Eligibility: To be eligible for a return or exchange, items must be unused, unworn, and in their original packaging with all tags attached. Returns must be initiated within 14 days of the delivery date. Please contact us before sending any items back to obtain a Return Authorization (RA) number.

How to Initiate a Return or Exchange:

Contact our support team at [bonruntrading@gmail.com] with your order number and reason for return.
Pack the items securely in their original packaging.
Ship the package to the address provided with your RA number. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days. Please note that original shipping costs are non-refundable.

Exchanges: If you need a different size or style, we are happy to exchange eligible items subject to stock availability. Additional shipping charges may apply for the exchanged order.

Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will resolve the problem promptly by sending a replacement or issuing a full refund at no extra cost to you.